Contact us

We are here to help you study with confidence. Pick the topic below that fits your question.

1.Help with the app

Email support@simpalabs.com for help with signing in, your account, your progress, a wrong answer or anything else in the app.

To help us reply faster, include:

The email address on your OneSitting account.
What you were doing and what went wrong.
A screenshot, if you can.

2.Payments and refunds

If you paid but your plan did not unlock, email support@simpalabs.com with “Payment” in the subject line. Add your Google Play order number (it starts with GPA) and the date you paid. Our refund rules are in our Terms of Use.

3.Privacy and your data

To see, correct or delete your data, email support@simpalabs.com with “Privacy” in the subject line. Parents and guardians of students under 18 can use the same address. Read more in our Privacy Policy.

4.Schools, partners and press

Schools, tutorial centres, partners and journalists can reach our team at hello@simpalabs.com.

5.Company details

OneSitting is run by Simpa Labs Ltd, a company registered in Nigeria. Visit onesitting.simpalabs.com to learn more.